Tata Communications has launched its Voice AI platform, powered by Agentic AI, aimed at transforming BFSI customer journeys. The platform offers instant decision-making, multilingual fluency, and low latency. It supports 40+ Indian and global languages and integrates with enterprise APIs and fintech platforms. The goal is to provide personalized and context-aware customer engagement across channels.
Voice AI Platform Launch
Tata Communications has launched its Voice AI platform powered by Agentic AI. This platform is designed to revolutionize customer engagement in the BFSI sector. The launch was announced on October 6, 2025, highlighting a new era of personalized and efficient customer interactions.
Key Features and Capabilities
The Voice AI platform offers several key features:
- Unified Speech-to-Speech Platform: Provides an integrated architecture with latency under 500ms.
- Agentic AI Journeys: Connects directly to enterprise APIs and fintech platforms.
- Omnichannel Interactions: Enables context-aware customer journeys across voice, chat, and apps.
- Multilingual Support: Supports over 40 global and Indian languages.
- Tata Communications AI Cloud: Ensures security and scalability.
Benefits for BFSI Sector
The platform offers real-time transcription, call summaries, and sentiment analytics. It streamlines customer journeys from initiation to resolution. The technology enables personalized, context-aware interactions, and integrates seamlessly across channels, improving how financial institutions engage with customers.
Executive Commentary
According to A.S. Lakshminarayanan, MD and CEO of Tata Communications, the Voice AI platform is designed to deliver tangible outcomes. Driven by Agentic AI, it integrates AI into customer journeys to address a wide range of use cases, aiming for speed, scale, and reliability beyond proofs of concept.
Source: BSE