Star Health and Allied Insurance Co. Ltd. released its investor presentation highlighting H1 FY26 performance. Key metrics include a 20% fresh growth in agency channel, GWP of ₹8809 Cr, and a combined ratio of 100.3%. Lives covered reached 1.3 Cr. The company focuses on retail indemnity products and efficient claim management.
Key Strategy Pillars
Star Health’s strategy focuses on several key pillars:
- Retail Indemnity Expert: With 95% GWP contribution from retail policies.
- Unparalleled Distribution Network: Includes 805k agents and 915 branches.
- Digital First: Achieving 75% digital premium collection.
- Strong Operational Efficiency: With a solvency ratio of 2.15x.
- Best-in-Class Claims Management: With approximately 1% GWP in cost-efficient processing.
- Customer Centricity: Overall NPS of 61.
Financial Performance Highlights
Key financial performance indicators for H1 FY26 include:
- GWP (without 1/n): ₹8809 Cr
- PAT (IND AS): ₹518 Cr
- Expense Ratio (IND AS): 29.7%
- Combined Ratio (IND AS): 100.3%
Growth Levers
Star Health’s growth is driven by:
- Agency: 20% Fresh Growth, 66% Fresh GWP Contribution
- Banca: –14% Fresh Growth, 13% Fresh GWP Contribution
- Digital: 47% Fresh Growth, 19% Fresh GWP Contribution
Retail Segment Leadership
Star Health maintains a strong position in the retail health market:
- Retail Health Market Share: 32%
- Gross Written Premium – Retail: ₹8,332 Cr (+17%)
Digital Channel Acceleration
- Retail Fresh GWP :Grew by +71%
Customer Centricity
- Renewal Ratio: 98%
- Overall NPS: 61
- Grievances/10k Policies: 22
The company focuses on customer-centric wellness initiatives such as preventive health checkups and post-discharge care, enhancing customer experience and retention.
Source: BSE