Poonawalla Fincorp Limited (PFL) announced that Credit AI, its underwriting intelligence platform, has achieved full adoption in the Personal Loans business, delivering substantial improvements in underwriting productivity. PFL is also introducing four new AI solutions across Customer Acquisition, Risk Hindsight, HR support, and Business Analytics. PFL’s AI program identified 45 projects across risk, credit, compliance, HR, operations, and business.
AI Adoption in Personal Loans
Poonawalla Fincorp Limited (PFL) announced that Credit AI, its underwriting intelligence platform, has achieved full adoption in the Personal Loans business. This has resulted in substantial improvements in underwriting productivity. Credit AI was initially launched in March 2025 in collaboration with IIT Bombay.
Expansion to Other Loan Segments
Following its success in Personal Loans, PFL is now extending Credit AI to Business Loans, Pre-Owned Car Loans, Loans for Professionals, Loans Against Property, and Equipment Finance.
New AI Solutions Introduced
PFL has introduced four new AI solutions across Customer Acquisition, Risk Hindsight, HR support, and Business Analytics:
Conversational AI
A multilingual, AI-driven conversational agent initiates calls to prospective customers, screens them on eligibility, validates interest, captures data, and initiates the loan journey. This brings more contextual conversations and improves conversion rates.
AI-Led Risk Hindsight
An AI-powered solution modernizes post-sanction reviews. The system uses OCR and LLM to extract and classify documents and runs automated checks to validate mandatory documents, perform credit screening, and confirm compliance.
Employee Support Automation (PAI@HR)
An agent-driven HR bot instantly generates documents such as Form 60, address proofs, visa letters, etc., while providing accurate responses to routine employee queries. By automating document creation, verification, and basic requests, it reduces manual workload for HR teams.
DART Genie
A natural-language insights platform is currently rolled out to Operations and HR, enabling teams to access data by asking questions in simple English. It provides quick summaries and trends without technical dependencies, and will soon be extended to Customer Service and Finance teams.
PFL’s AI Program
PFL’s AI program identified 45 projects across risk, credit, compliance, HR, operations, and business.
Source: BSE