Infosys has been selected by the NHS Business Services Authority (NHSBSA) to deliver the Future NHS Workforce Solution. The £1.2 billion, 15-year contract will see Infosys develop a cutting-edge workforce management solution to replace the current Electronic Staff Record (ESR) system. This supports the NHS 10-year Health Plan, impacting 1.9 million NHS employees.
New Partnership with NHSBSA
Infosys has been awarded a £1.2 billion, 15-year contract by the NHS Business Services Authority (NHSBSA) to deliver the Future NHS Workforce Solution. This announcement was made on October 14, 2025.
Modernizing Workforce Management
The new solution will replace the current Electronic Staff Record (ESR) system, and will continue to manage payroll for 1.9 million NHS employees in England and Wales. This accounts for over £55 billion in payroll annually.
Key Benefits and Objectives
The Future NHS Workforce Solution will support the NHS 10-year Health Plan, aiming to create a future-proof workforce. Key improvements include:
- A modern, flexible, and integrated platform.
- Streamlined workforce planning through AI-driven tools.
- Improved data-driven decision-making.
- Enhanced user experience for NHS staff.
Statements from Leadership
Michael Brodie, Chief Executive, NHSBSA, said: “Delivering the Future NHS Workforce Solution is a critical step in supporting the ambitions of the 10-Year Health Plan. The solution will go far beyond simply replacing ESR – it will be a strategic enabler for building a workforce that is fit for the future.”
Salil Parekh, Chief Executive Officer & Managing Director, Infosys said, “The NHS is a cornerstone of life in the UK providing vital services. We are honored to be chosen by the NHSBSA to deliver generational change for employees of the NHS.”
Source: BSE