IndiGo announces a return to normalcy, now operating over 1800 flights daily after recent disruptions. The airline has significantly improved its on-time performance to 91%. IndiGo has refunded INR 827 crores to customers and is working to complete remaining refunds. Stranded customers received assistance including 9,500 hotel rooms and 10,000 cabs/buses between December 1st and 7th, 2025.
Operational Recovery
IndiGo has successfully restored its network, now operating over 1800 flights daily. This marks a significant improvement following recent disruptions. The airline is reconnecting all stations and has optimized operations to minimize cancellations.
Key Operational Metrics
The airline’s on-time performance (OTP) has risen to 91% across the network. This represents a substantial increase from approximately 75% the previous day. All planned cancellations for today were executed the day before, ensuring customers received advance notification.
Customer Support and Refunds
IndiGo has already processed INR 827 crores in refunds, with the remaining refunds currently being processed for cancellations up to December 15, 2025. The airline also provided assistance to stranded passengers, including arranging over 9,500 hotel rooms and approximately 10,000 cabs/buses between December 1st and 7th, 2025.
Additional Support Initiatives
Over 4500 bags have been delivered to customers, and IndiGo aims to deliver the remaining bags within the next 36 hours. The airline is also assisting over 2 lakh customers daily through various communication channels.
Flight Status and Assistance
Customers are encouraged to check their flight status on the IndiGo website before heading to the airport. Refund assistance is available online or through customer support.
Source: BSE