IndiGo’s Board of Directors addressed recent flight cancellations and delays, forming a Crisis Management Group (CMG) led by Chairman Vikram Singh Mehta and CEO Pieter Elbers. The CMG is monitoring the situation and working to restore normal operations, address customer hardships, and ensure refunds and waivers on cancellations. The airline aims to restore operational integrity and take care of customers affected by the disruptions.
Crisis Management Setup
In response to recent disruptions involving flight cancellations and delays, IndiGo has established a Crisis Management Group (CMG). The group is composed of key figures including Chairman Vikram Singh Mehta, Board Directors Gregg Saretsky, Mike Whitaker, Amitabh Kant, and CEO Pieter Elbers. This group is actively monitoring the situation, receiving constant updates on implemented measures aimed at restoring normal operations.
Objectives and Actions
The primary objective of these measures is to address customer hardships as quickly as possible. IndiGo is focused on restoring operational integrity throughout its network. The airline is committed to managing challenges faced by customers and ensuring refunds for cancellations, along with offering waivers on cancellation and rescheduling fees during this period.
IndiGo’s Fleet and Operations
IndiGo operates a fleet of over 400 aircraft and runs approximately 2300+ daily flights. The airline connects over 90 domestic and 45 international destinations. In 2024, IndiGo added 58 aircraft to its fleet and served over 118 million customers in FY25. It was also recognized as the ‘Best Airline in India and South Asia’ by Skytrax at the World Airline Awards 2025.
Source: BSE