Hexaware Technologies has announced the expansion of its global delivery network with a new center in Cairo, Egypt. Launching with 100 professionals, the center will serve clients in Egypt, the Middle East, and key European markets. Located in a leading technology park, it offers multilingual CX services and access to a strong talent pool, modern infrastructure, supporting clients in scaling their operations.
New Delivery Center in Cairo
Hexaware Technologies has strengthened its global presence by launching a new delivery center in Cairo, Egypt. This expansion aims to enhance service delivery to clients in Egypt, the Middle East, and key European markets. The new center is equipped to provide multilingual customer experience (CX) services in Arabic, English, and major European languages.
Strategic Advantages of Cairo
The choice of Cairo is driven by several factors, including Egypt’s strong education system, high availability of international language skills, and a favorable time zone. These advantages make Cairo a growing hub for digital operations and customer experience services. Hexaware is also collaborating with local universities to create a talent pipeline for future growth.
Executive Perspectives
According to Amrinder Singh, President & Head of EMEA & APAC, Hexaware, this delivery center marks Hexaware’s entry into a new geography and significantly expands their presence in Egypt. Cairo provides access to rich talent and modern infrastructure, enabling Hexaware to better support clients as they scale their operations in the region.
Shyam Mansukhani, Corporate VP & COO, Hexaware, added that Cairo represents a long-term commitment for the company. The ecosystem in Cairo allows Hexaware to drive innovation in customer experience delivery and strengthen delivery resilience for their clients.
Advanced Delivery Model
The Cairo center will support Hexaware’s AI-led delivery model, combining automation, analytics, and generative AI with skilled teams. This approach is part of Hexaware’s broader strategy to establish modern, digital-first hubs across key global locations, including customer experience.
Source: BSE