Firstsource Solutions has been recognized as a Leader in CX Services Transformation by NelsonHall NEAT. The assessment highlights Firstsource’s AI-powered platforms, deep vertical expertise, and outcome-based commercial models. This recognition underscores the company’s commitment to measurable revenue and efficiency impact, ongoing investment in talent, and strategic acquisitions. It positions Firstsource as a trusted partner for enterprises seeking technology-led CX transformation.
NelsonHall Recognizes Firstsource
Firstsource Solutions Limited has been named a Leader in CX Services Transformation in the NelsonHall NEAT Evaluation. The evaluation assessed Firstsource’s ability to deliver transformation at scale across the full CX lifecycle.
Key Strengths Highlighted
NelsonHall’s analysis emphasizes Firstsource’s combination of:
- AI-powered platforms
- Deep vertical expertise
- Outcome-based commercial models
These are seen as core strengths.
Impact and Investments
The report also highlights measurable revenue and efficiency impact across various industries. Firstsource’s ongoing investments in talent, multilingual AI innovation, and targeted acquisitions have expanded both vertical depth and transformation capacity.
Firstsource’s Perspective
Ashish Chawla, Head – CX & Consulting, Firstsource, stated the recognition validates their move towards modular, AI-first ecosystems accountable for real business outcomes.
Technology-First Approach
Ivan Kotzev, Lead CX Services Analyst, NelsonHall, noted the rapid shift in the CX services market toward technology-first, domain-specific capabilities, and Firstsource’s active response to this shift.
Partnership for Transformation
This recognition affirms Firstsource’s position as a trusted partner for enterprises seeking measurable, technology-led CX transformation.
Source: BSE